South Africa: Cape Town Telecoms Incentive Breakdown

Telecoms Incentive Description

Internet Solutions will provide connectivity at no cost for a period of six months between our points of presence in Cape Town and our international points of presence in the US or UK to facilitate the provision of voice and data services to the Western Cape location.

The maximum bandwidth provided per successful applicant will be a total of 15 megabytes which should be sufficient to service in excess of 200 agents – depending on the bandwidth usage profile of the applicant. Bandwidth in excess of this amount will be charged at rates disclosed upfront to the applicant.

There is a limit of 45 Megs available for this incentive at any one time . This limit will be reviewed from time to time.

The entire commercial value of the incentive will be presented to the applicant as a component of the agreement reached with BPeSA and will be described in detail on the Acceptance Paperwork. This would become relevant should the service be required beyond the initial six months.

Incentive Breakdown

• The goal of the incentive is to facilitate the provision of permanent new jobs in the Western Cape. Applications, which involve the movement of existing jobs to the Western Cape from other parts of South Africa or allocating different work to people who are already employed, will probably not meet with success.
• All Internet or Voice breakout is excluded from the incentive but can be provided at a market related cost.
• All last mile circuits are excluded from the incentives and these costs will be passed onto applicants.
• Additional router rental costs will be for the customers account.
• There will be a nominal once off setup cost of R 5 000 to cover design and engineering time.
• Internet Solutions offer a 24×7 Global Support Centre which operates according to international best practice. Proactive monitoring and a sophisticated world class support process will be provided at a nominal cost of R 10 000 a month to ensure the connectivity provided for by the incentive is utilised to maximum effect. Rental of one standard 2801 router is included in this cost. The successful applicant will ensure the same level of notifications around network events as any other IS MPLS customer.
• IS provides on-line statistics including granular statistics per protocol.
• The continued use of the service after the six months period will be catered for in the Acceptance Agreement. If the applicant elects to continue operating after the initial six months they will be able to move seamlessly into a standard commercial contract as all future charges will be disclosed by IS at the commencement of the Incentive period. The applicant may also choose to negotiate variations with IS on the initial Incentive agreement within the initial six months period.
• The customer may to cancel all services provided under the Telecomms Incentive. Notice of such cancellation must be provided at least thirty days before the initial six months period has expired.
• In instances where third party Telco suppliers stipulate minimum contract periods in excess of six months the Applicant will be liable for the minimum commitment. This will also be quantified and presented to the Applicant up front. To some extent the Applicants exposure in this instance can be managed by making informed Telco supplier and product choices.
• Internet Solutions reserves the right to re-allocate any bandwidth provided under the Telecoms Incentive to another applicant if this portion of the bandwidth is not been utilised.
• The incentive extends to the provision of infrastructure only.
• The Telecoms Incentive will be withdrawn if the successful applicant does not pay for any chargeable items within the agreed minimum payment period.

Telecoms Incentive Application Process

All potential applicants need to through BPeSA Western Cape. Any applicants approaching Internet Solutions directly will be referred to BPeSA Western Cape. Of course anyone who does not wish to use the incentive for any reason or who feels they will not fulfill the criteria is welcome to approach IS directly to negotiate a solution on a standard commercial basis.

The contact details for BPeSA Western Cape are below:

info@bpesawesterncape.co.za