Convergys announced plans to open its first customer service center in Mauritius, early in 2017. By opening up a new site in Mauritius, a French and English-speaking nation, this further strengthens Convergys’ SMART shoring proposition for French clients, as well as Canadian companies and multi-nationals who need a French language or bilingual customer service solution delivered from a single low cost location.
Following the recent acquisition of buw in Germany, this investment further demonstrates the company’s ambition to grow in Europe and in particular, in France, the 3rd largest BPO market in EMEA.
Convergys is the first major BPO provider to enter Mauritius, and this new site is expected to create 600 jobs.
Rémy Béal, Group VP Operations EMEA says “With the creation of a ‘long-shore’ destination, this new centre will complement our longstanding presence in Africa, alongside Tunisia and Egypt, where the company has long established reputations for delivering excellent customer service.”
“We are excited to enter Mauritius and will share additional details in the coming weeks and months, including location and hiring information.” Béal added.
Ken Poonoosamy, Director General of Board of Investment of Mauritius adds “We are happy that Convergys has chosen to locate its centre in Mauritius. As the apex investment promotion agency, we are pleased that BOI has played an instrumental role in convincing and facilitating its entry in the country. We have no doubt that the presence of Convergys shall further enhance the Mauritian ICT landscape and shall also open up an array of opportunities for Mauritius. The choice of Convergys for Mauritius is definitely a sign of confidence that Mauritius is really the place to be for companies wishing to tap into emerging markets”